|- Organization/Company -|
|Transport for London - London Buses
|- City -|
|- Country -|
To achieve higher and more consistent training standards for bus operating staff across London to improve service reliability and customer service.
Part of a wider package of positive actions taken to address labour issues, linked to the Mayor’s Transport Strategy. The target groups (drivers and service controllers) are employed by the range of bus operating companies that provide bus services under contract to Transport for London (TfL). TfL has worked with these operators to develop two new vocational qualifications, agree roll-out targets and timescales and has jointly funded the training. Training deliver is by the bus operators (or their agents).
All London bus drivers and service controllers.
The BTEC award looks at all aspects of bus driving. The qualification comprises of the following five units/ learning outcomes:
The promotion by the public transport authority (TfL), as a consequence of the Mayor’s Transport Strategy, of higher and more consistent training standards at the private sector bus operating companies.
TfL continuously monitors driving and customer service standards through separate Driver Quality Monitoring (DQM) and Mystery Traveller Survey (MTS) covert monitoring programmes. Against the background of a significant increase in the number of bus drivers in London, the quality of driving as measured by DQM, has shown a steady improvement since the network expansion in 2003. MTS data shows some localised improvements in certain areas, such as disability awareness and pulling into kerbs. This monitoring work is in the early stages and will continue.
Transferability to other public/ private sector partnership models.
Funding requirementThe organization's internal actors involved in the "innovative practice"
|Recruiting and integration policies within the company|
|Skill and career management procedures|
|Training program content, practices and processes associated with the evolutions observed in the occupation|
|Relations with national/regional policies|
|Relations with Collective Agreement|
Applicable in any situation where services are contracted by the public sector as part of a wider transport strategy.
If affirmative, is the Handbook available?
TfL – In 2004/05 London Buses was awarded local authority ‘Beacon Status’ by Office of the Deputy Prime Minister in recognition of the improvements made to the bus network. The BTEC initiative formed part of the successful bid that led to the award of Beacon status.